Whether you’re a C-Level Exec, an IT Director, an Architect, or an Engineer, you’ll gain valuable insight into deploying the latest digital-era IT strategies to achieve services innovation and business success.
Cloudscape 2021 is packed with IT industry speakers, a CIO roundtable, a technology expo where you can talk one-on-one with experts (and win prizes!), and breakout sessions tackling a broad range of important topics including:
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| Thursday, September 16th | ||
|---|---|---|
| Time | Title | |
| 9:00am - 9:30am (EST) |
Accelerating Out of the Pandemic: GreenPages Adaptations to Digital Market Trends GreenPages' CEO, Ron Dupler, will discuss digital market trends and GreenPages' ongoing transformation to better serve our clients in the digital era. |
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| 9:30am - 10:15am (EST) |
CIO Panel: A.R.C. - Acts of Ransomware Chaos & The Effect on IT Operations Management We’re all acutely aware of the dramatic increase in ransomware attacks. This year alone, 37% of all business and organizations were hit by ransomware. We also know that IT leaders can prevent file encryption, locked systems, and stolen data by implementing and following stringent, continuous security protocols. Join us for a live, candid discussion with a panel of industry thought leaders on the challenges that ransomware poses to IT Operations Management and important policies IT Operations leaders can enact now to protect their organizations. Kevin Powers, J.D., Founder, Director, and Professor of Cyber & National Security Programs, Boston College Jay Pasteris, CIO & CISO, GreenPages Rob Drew, CIO, Atrium Innovations |
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| 10:15am - 10:30am (EST) | Partner Spotlight Break - HPE | |
| 10:30am - 11:30am (EST) | Partner Expo (Open Until 3:30pm!) | |
| 11:30am - 11:45am (EST) | Partner Spotlight Break - Dell | |
| 11:30 - 11:45am (EST) | Break | |
| 11:45 - 12:30pm (EST) |
Lunch /Featured Keynote: Managing Performance in an Uncertain and Disruptive World How often do we lie to ourselves about our stress levels? “Sure, I can squeeze another project into my schedule. No problem!” Now add in the current pandemic with back-to-back, impersonal Zoom meetings and work becomes even more isolating. No water cooler talk. No windshield time driving with a co-worker to a client meeting. The level of burnout that people are experiencing in today’s world is high and it is real. As a leader, you’re tasked with unlocking the potential of the people on your team. But you can’t do that if you aren’t taking care of yourself. So how can you manage differently? How can you get out of your own way and lead more effectively? Join us for an enlightening discussion about the hard and honest questions you must ask yourself in order to build a successful and healthy work environment—one based on curiosity, optimism, accountability, and kindness. Presented by Bob Brennan, Chairman, Fairwinds; Chairman, BitSight; Board of Directors, Thoughtworks; Strategic Advisor, Entrepreneurship for All |
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| 12:30 - 12:45pm (EST) | Partner Spotlight Break - Veeam | |
| Executive Track | Technology Track | |
| 12:45 - 1:30pm (EST) |
Mafia Moves: How to Combat Ransomware Extortion
In fact, the estimated global financial impact of ransomware attacks in 2020 is $20 billion, up from $11.5 billion in 2019, with this number expected to increase. Ransomware attackers are highly organized, professional, and ruthless, and are primarily after one thing: money. In this session, we will walk you through the anatomy of a ransomware attack and show you, step by step, what to expect, including how backups are targeted and permanently destroyed using real-world examples from actual ransomware incidents.
We will then provide suggestions to protect against such attacks with details on best practices and tools to ensure you are protecting your valuable assets in the smartest and most strategic way possible. Presented by Randy Becker & Nate McDonald |
What's New in Azure: Feature Updates, Cost Governance & Security Tools
Presented by David Barter |
| 1:30 - 1:45pm (EST) | Partner Spotlight Break - Lenovo | |
| 1:45 - 2:30 pm (EST) |
AI for IT Operations Management - The New Norm - Prediction and Prevention
Presented by Mario Brum |
How to Avoid the Top 10 Governance & Security Mistakes in AWS
Presented by Jeff Fudge |
| 2:30 - 2:45pm (EST) | Partner Spotlight Break Sophos - The State of Ransomware 2021 | |
| 2:45 - 3:30pm (EST) |
The Modern Data Journey with Power Platform
Presented by David Barter |
Creating an Effective Cloud Consumption Strategy with Automation
Cloud isn't always easy and cloud automation can feel like a pipe dream. It’s a challenge to scale across hybrid cloud environments with the speed, security, and governance that modern business demands. Join us for a special discussion where we dive into what it takes to deploy and maintain a well-architected, compliance-ready, secure, and cost-effective cloud environment with automation. We’ll also go over new features and functionality in our Cloud Xcelerator program so that no matter where you are in your cloud journey, you can deploy with speed and security through automation. Presented by Jeff Fudge |
9:30am - 10:00am (EST) 10:00am - 10:45am (EST) 10:45am - 11:00am (EST) 11:00am - 12:00am (EST) 12:00pm - 12:15pm (EST) 12:15pm - 10:00pm (EST) 9:05 am - 9:35 am CTTools enabling employees to communicate and collaborate anytime and anywhere have never been more important than today. Business communication for many has seen rapid change over the past months. Changes that would probably have taken years under normal circumstances, now have become a reality in just weeks. Keeping in touch with customers while preserving employee productivity has been a key challenge for many businesses. Mitel’s portfolio with its strong Collaboration and Contact Centers solutions has helped many businesses achieve that. These applications can help businesses accelerate their digital transformation journey and hence enables them to not only effectively deal with the current crisis, but also come out stronger at the other end.
Martin Bitzinger, Vice President PLM, Mitel 9:35 am - 10:05 am CTA condensed 20 minute overview highlighting the applications and capabilities of Algo’s SIP endpoints for voice paging (public address), door security and safety or emergency notification. Learn why so many verticals including healthcare, education, government, manufacturing, hospitality and retail are adopting IP based paging and notification solutions and how easily Algo products integrate with Mitel’s comprehensive range of premise-based and cloud communication systems.
Scott Farrell, Strategic Accounts USA and Canada, Algo 10:05 am - 10:35 am CT.png)
Patrick McDowell, MiContact Center Customer Advocate / Lead Product Support Specialist, Mitel 11:00 am - 11:30 am CTThe future of work as we know it today will be forever changed, as companies globally sent millions to work remote in the matter of weeks. Learn more about why companies are willing to embrace this “normal” and how Team Collaboration plays a foundational component in that strategy. Also, learn more about the cultural implications required to drive productivity with a remote workforce.
Mona Abou-Sayed, VP, Collaboration & Applications, Mitel 11:30 am - 12:00 pm CTASC's recording and analytics solutions are integral components of the Mitel Workforce Optimization (WFO) Suite. They enable compliance recording, analytics, quality management, coaching and eLearning functions on Mitel communication platforms. The entire offering is available both as a service from the cloud and as an on-premise solution and is supported by MiCloud Flex.
Ed Mooney, Director Channel Sales 
Jacob Nimocks, Director Solutions Consulting 12:00 pm - 12:30 pm CTMitel’s flagship on-site UC platforms MiVoice Business, MiVoice Connect and MiVoice MX-ONE are the foundation for a premises-based UC solution. Combined with our full suite of collaboration and contact center solutions, these platforms enable employees to communicate and collaborate anywhere with best of breed tools and provide an excellent customer experience. Our MiVoice platforms continue to deliver new features and capabilities that together with our application suites provide seamless communications and help employees work faster and smarter. This presentation will introduce you to what’s new over the last six months, what’s coming in the near term as well as our longer term strategy for the on-site UC market.
Kurt Kruger - Director PLM Mid-Market, Mitel
Eddie Lambert - Head of PLM MiVoice MX-ONE Solutions, Mitel 12:00 pm - 12:30 pm CTMitel’s flagship Cloud Solution - MiCloud Connect platform provides customers full communications and collaboration services in the cloud, featuring collaboration to make teams more productive, enhanced customer experience tools, and improved business intelligence with integrations. It has been reported in the analyst community that number of companies moving the unified communications and collaborations service to the cloud continues to accelerate globally. In this presentation you will learn features we introduced in the last several months, as well as exciting upcoming features in the next few months to continue enhancing the industry leading UCaaS solution.
Kevin Hsu - Director Product Management, UCaaS, Mitel 
Bryan Flandro, UCaaS Solution Architect, West Region, Mitel 12:30 pm - 1:00 pm CTJoin us in the auditorium for "MUG Mingle," a live panel discussion with MUG board members and attendees.
MUG Board & Attendees - Panel Discussion 1:00 pm - 1:30 pm CTFlexibility in contact centers means many things to many people. It usually means making life easier for agents, enabling them to strike the all-important work/life balance. Or, it can apply to the automated technology that makes flexible working possible. Join Calabrio to learn how Calabrio Teleopti WFM and Calabrio Advanced Reporting are empowering companies to create an efficient and profitable remote contact center, while keeping agent morale and engagement high.
Mark Payne - Principal, Strategic Consultant, Calabrio
Vickie McGovern - Regional Sales Director, Calabrio 1:30 pm CT - 2:00 pm CTOrganizations that adopt a growth mindset are in a great position to thrive. But what exactly is a “growth mindset?” Mindset is a choice and a growth mindset are a set of attitudes and behaviors that reflect the belief that an individual’s talent is not set in stone. Talent can be developed, and intelligence fostered. Having this type of mindset during times of change and uncertainty can help individuals and teams to thrive. In this session, we will look at fostering a growth mindset for you and your organization. We will look at how a growth mindset can help employees to develop, grow, and learn and how it helps leaders to take on more capabilities and to strengthen creativity and innovation.
Sheri-Lynne Leskiw, Director, Organizational Development & Talent, Mitel 2:00 pm CT - 2:30 pm CTKnowing the right metrics for your contact center are invaluable to a company that wants to use their contact center as a tool for achieving business objectives. With the right metrics, you and your team will have the data you need to manage your customer experience, get the most out of your contact center employees, and maximize the return on your investment. During this session we will walk you through the metrics or metric combinations that you and your contact center managers should have a handle on, why they matter, and the business insights you can garner from those metrics.
Peter Hornberger - VP of Product, Brightmetrics
Matt Beatty - EVP of Sales and Marketing, Brightmetrics 2:30 pm CT - 3:00 pm CTTelework has become a reality for much of the global workforce. How have you adapted? Providing the right tools for the remote worker today will also create long-term efficiencies for your staff as we return to whatever “normal” means in the future. MiCollab Advanced Messaging is a modular solution that can help your organization build resilience and empower staff with Unified Messaging, a Speech-Enabled Personal Assistant, advanced Mobility functions and much more.
Linda Hanke, Global Strategic Partnerships, XMedius 
Alan Lewis, Senior Solutions Architect, XMedius 3:00 pm CT - 3:30 pm CTIn this presentation, learn how you can provide customer experiences that help you stand out from your competition with Mitel’s contact center solutions. We will specifically focus on our MiContact Center Business/Enterprise, our Contact Center as a Service offerings, and Mitel’s Workforce Optimization portfolio.
Matthew Clare - Director, Contact Center Solutions, Mitel 3:30 pm CTThe Auditorium Session, Resource Center and Training Center are available until July 11, 2020. Come back and watch the sessions you missed, take a training, or download/share any of the materials.
